LuxeHide Refund and Returns Policy

Overview

At LuxeHide, we want you to be satisfied with your purchase. If for any reason you’re not, we offer a 30-day refund and returns policy.

Eligibility

To be eligible for a return, your item must:

  • Be unused
  • Be in its original condition
  • Be in the original packaging
  • Have a receipt or proof of purchase

Non-Returnable Items

The following items are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items
  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Partial Refunds

Partial refunds will be granted in the following situations:

  • Items with obvious signs of use
  • Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
  • Items not in their original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval or rejection. Approved refunds will be processed, and a credit will be applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received a refund, please:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank
  4. Reach out to us at [LuxeHide Email Address]

Sale Items

Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges

We only replace defective or damaged items. For exchanges, email us at [email protected] and send your item to Officer Colony Jouharabad.

Gifts

If the item was marked as a gift, you’ll receive a gift credit for the return value. If not marked as a gift, the refund will go to the original purchaser.

Shipping Returns

Return shipping costs are your responsibility. Use a trackable shipping service or purchase shipping insurance, as we don’t guarantee receipt of returned items.

Contact Us

For refund and return inquiries, email us at [email protected].

Thank you for shopping at LuxeHide!